FNG AEREO service is a door to door service to send from/to Madrid from/to The Canary Islands. Estimated delivery time is 24/48 business day hours, although this is not guaranteed.

This service doesn't offer same day pickup. Pickups must be booked at least one day in advance.

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Basic service options and description:

This service does not charge extra for extra kilometers. The tariff includes 2 delivery attempts. This service does NOT deliver on Saturdays.

You may NOT send COD with this service.

This service includes insurance that compensates up to 5,92€/kilo in the case of loss or damage. You may insure you parcel to cover full value by paying 2%+VAT of the amount to be insured, with a minimum of 5€+VAT charged for this service. In the case of damage you will have to send us photos of the damage and the parcel itself including all wrapping. It will also be necessary to send an invoice to justify the value claimed. Damage cannot be claimed for articles listed as restricted in our terms and conditions and articles insufficiently wrapped.

The price includes export fees but does NOT include import fees at destination nor taxes generated. Import fees and taxes generated at destination are to be paid by receiver.

Price and advice:

The price shown is TOTAL PRICE, with no small writing. This service is only available to customers who book through our website. You can pay by bank card thanks to Banco Sabadell, Paypal or if you are a registered customer, with your prepay account which you can credit by bank card, Paypal or bank transfer.

Please make sure you declare the right weight and measurements as not doing so could incur in delays and penalty fees.

Remember also to warp you parcel in the correct packaging. Parcels not wrapped correctly or shipments that are not packaged shall not be eligible for compensation in the case of damage.